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Get support

Contact us for help, or pass on bug reports, suggestions or other comments at:

  • Google Talk/Jabber: qu1j0t3@gmail.com  (What's this?) - Do not email this address.
    • If contacting me using the above Google Talk link, please allow a few minutes for me to respond to the chat request.
  • Follow me on Twitter
  • Email: support@telegraphics.com.au.
  • AIM: qu1j0t3
  • MSN: tthain<at>sympatico.ca (with @ sign for <at>) - Do not email this address.
  • ICQ: 312471849

FAQ

Where do I put the plugin file?

  • (First extract the ZIP archive on Windows, or the SIT on Mac.)
  • Move it to the 'Plug-ins' folder, inside Photoshop's application folder.
    • On Windows, look under My Computer->C:->Program Files->Adobe->(your Photoshop version).
    • If you are running on a 64-bit Windows system and are using Photoshop CS4, download the 64-bit version of the plugin and put it in the appropriate folder under C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins
    • On Mac, look in the Plug-ins folder in the Applications folder for Photoshop. You must have the correct plugin version. For Intel Macs, this means the CS3 version (which also works with CS4). CS2 (PowerPC Mac) can only use the specific CS2 version. Pre-CS2 Photoshop (PowerPC Mac) also has a specific version.
  • If using Corel Paint Shop Pro X2, C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\Languages\EN\PlugIns

How do I check it's properly installed?

  • Quit and re-launch Photoshop.
  • Go to Photoshop's "About Plug-ins" menu. If the plugin is listed, it's correctly installed.
  • Or look for the "Telegraphics" submenu of your Filters menu (for a filter), or check the Save/Open formats menu (for a File Format).

I can't extract ".sit" archives on my Mac.

Install Stuffit Expander.

(ICO Format) I've installed the plugin but the format isn't listed when I try to save my image.

The most likely cause is that the image is outside the parameters for ICO. Check:

  • not larger than 256x256 pixels;
  • Bitmap, Grey Scale, Indexed or RGB mode;
  • not more than 8 bits/channel.

I'm using Vista and I see an error, 'plugin entry point not found'

Some users have reported that this is fixed by restarting Windows and re-installing the plugin.

One user described this solution which worked for him:

Here is what I did. I right clicked on the plugin file from the directory that it is in from windows. I clicked on properties and selected UNBLOCK from the properties window and APPLY. I then rebooted the computer and the plug in worked. It is a Vista issue where a file that is downloaded is often not available to use even though you can see it until either windows or you unblock it.